The Manager for Comprehensive Care Coordination program (CCC) is responsible for the continued development and implementation of the CCC Program. The manager is responsible for adhering to the Intensive Outpatient Care Program model (IOCP), operational policies and procedures, and fostering a creative and innovative environment to assist in meeting network strategic initiatives. Serves as a resource to the provider practices and medical staffs. Collaborates with the Manager for TCM program; Practice Managers; Primary Providers; CCC Supervisors, Hospitalists, and other circle of care team members during a patient care coordination activity in the outpatient setting. Supports and contributes to the development and delivery of all CCC educational programs.

The Transitional Care Manager RN is an integral member of the care management team, working with patients and their families to assure a smooth transition following discharge from the hospital. This position works collaboratively with the Chief Medical Officer, providers, hospital based specialists, Care Coordinators and other health care professionals/agencies to ensure a smooth transition from the hospital to outpatient care that is coordinated across the health care continuum.

Serves as the primary point-of-contact to the organization’s physician practices as they work with the organization. Communicate with the practice staff, office managers, and physicians at assigned practices on a recurring basis regarding administrative processes and topics, and Innovation Care Partners technologies. Provides training, answers questions, solves problems, provides informational, procedural and administrative updates and resolves issues with technology solutions. Represents organization as resource to physician practices. In addition to phone and email, will make regular visits to practice office locations.